BuyCN Pro1. Risk of Loss: The risk of loss, damage, or delay transfers entirely to you the moment our China warehouse hands your package over to the third-party international carrier or forwarder.
2. Customs, Duties & Taxes (CRITICAL): You are fully responsible for paying all destination import duties, Value Added Tax (VAT), and customs clearance fees. If a package is destroyed, seized, or returned to China because you REFUSED to pay customs taxes or failed to provide necessary clearance documents, WE WILL ISSUE NO REFUNDS. You must also bear any return shipping fines imposed by the carrier.
3. Delays: All international shipping times are estimates. We are not liable for delays caused by customs hold-ups, severe weather, global peak seasons (like Q4 holidays), or force majeure events.
4. Damage Claims: If your box arrives damaged, you MUST object to the local courier before signing, note the damage on the delivery receipt, and take photos immediately. We will assist you in filing a claim with the logistics provider, but the final compensation decision belongs entirely to the carrier.
Questions about this policy? Contact [email protected].